Food Return & Refund Policy

At Gharana Thali Co., we prepare every order using fresh ingredients, traditional recipes, and hygienic processes. As a cloud kitchen serving perishable food, we follow a clear and fair Food Return & Refund Policy.

1. No Physical Returns

Due to the perishable nature of freshly prepared food, we do not accept physical returns. However, we ensure fair refunds or replacements for genuine issues.

2. Refund / Replacement Eligibility

You may request a refund or replacement if any of the following apply:

- Wrong item delivered
- Missing food items
- Quality concerns (stale, uncooked, contaminated, spilled)
- Delivery issues (late, damaged, or not delivered)

3. Reporting Timeline

Please report issues within 30 minutes of delivery and provide the following:

- Order ID
- Photos of food and packaging
- Description of the issue

4. What We Offer

Depending on review and verification, we may provide one of the following:

- Full Refund
- Partial Refund
- Replacement Order
- Credit for future orders

5. Non-Refundable Situations

Refunds are not applicable in the following cases:

- Order cancelled after preparation begins
- Incorrect delivery address provided by the customer
- Food mostly consumed before the complaint is raised
- Taste preference dissatisfaction
- Delays due to traffic, weather, or third-party issues

6. Order Cancellation

Orders cannot be cancelled once preparation begins. If we cancel due to operational reasons, a full refund will be issued.

7. Contact Us

If you have a concern or wish to report an issue, contact our support team:

Phone:
Mobile: +91 99102 18420
Landline: 0124 4384672

Email: support@gharanathalico.com

Additional Notes

All refund and replacement requests are subject to verification. We reserve the right to investigate each claim to ensure fairness for both customers and our kitchen operations.